Shipping Policy

Trois Chéries

1. Overview

At Trois Chéries, we take pride in carefully preparing and delivering your handcrafted jewelry with attention and care.

Trois Chéries is a brand owned and operated by Saladain Trading and conducts its business activities within the United Arab Emirates.

2. Shipping Coverage

• We currently ship only within the United Arab Emirates
• We do not offer international shipping at this time

3. Processing Time

• Orders are processed within 7 to 10 business days after payment confirmation
• Orders are not processed on weekends or public holidays
• Processing times may be extended during peak periods

4. Delivery Time (UAE)

• Estimated delivery time: 7 to 10 business days

Delivery times are estimates and may vary depending on your location and courier service.

5. Shipping Fees

• Shipping fees are calculated at checkout
• Free shipping may be offered on selected orders or promotions

6. Order Tracking

• Once your order is shipped, you will receive a confirmation email with tracking details (if available)
• Tracking updates may take a short time to appear after dispatch

7. Delays & Responsibility

• Trois Chéries is not responsible for delays caused by courier services or unforeseen circumstances
• Customers are responsible for providing accurate shipping information

8. Lost or Stolen Packages

• Trois Chéries is not responsible for packages marked as delivered
• If your order is lost in transit, please contact us and we will assist you with the courier

9. Incorrect Address

• If an incorrect address is provided, we are not responsible for failed deliveries
• Additional shipping charges may apply for re-delivery

10. Contact Us

For any shipping-related inquiries, please contact us at:
📧 info@troischeries.com